Product list

Muffle Furnace
Tube Furnace
Vertical Tube Furnace
Atmosphere Furnace
Vacuum Furnace
Dental Furnace
Bottom Loading Furnace
Crucible Furnace
Drying Oven
Industrial Furnace

Shipping and Warranty

Damaged Shipments

If your shipment is clearly damaged during transit, refuse the package and have the driver document any and all damage to the package. JK Group can not take responsibility for obviously damaged shipments that are accepted and signed for. For damaged, rejected shipments, JK Group will file a claim with the carrier and ship a replacement once the damage inspection is complete.


If there has been damage to your shipment that is not evident on the outside of the packaging, please contact us within 5 days of the arrival of your shipment for instructions. Please be prepared to provide photos of the inside and outside of the packaging and damaged items. To ensure prompt resolution, please keep the box, all packing materials and the damaged items for inspection by the carrier.


Warranties


Our products are warranted to be free from defects in materials or workmanship for one year from the date of purchase (original invoice date). Within this period, JK Group will, at its sole options, replace any components that fail in normal use. Such replacement will be made at no charge to the customer for parts or shipping.


Note: This warranty does not cover failures due to abuse, misuse, accident, unauthorized alteration or repairs or consumable products such as (but not limited to) grinding media, quartz and alumina tubes, crucibles, heating elements, and thermocouples.


Please contact us at (86) 371-6335 5891 or furnace@jkmanufacture.com for more information.

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